Shipping policy

Last updated: October 21, 2026

Delivery Area

We deliver fresh flowers across Vancouver. If you're not sure whether we deliver to your address, contact us before ordering at Sale@tilaflower.ca.

Delivery Date

Choose your preferred delivery date in the cart before checkout. We'll do our best to deliver on the date you select. Delivery times within the day can vary depending on routes and volume.

Cake Orders

Cakes are made to order and need at least 48 hours' notice. Orders that include a cake, whether as an add-on or as part of a Flower + Cake bundle, must have a delivery date at least 48 hours after the order is placed. Your flowers and cake will be delivered together.

Delivery Fees

Delivery fees are calculated at checkout based on your delivery address. A delivery surcharge may apply to cover increased operational costs.

Delivery Instructions

Use the Delivery Instructions box in your cart to share helpful details, such as a buzzer number, concierge, or where to leave the order. Please include the recipient's phone number so our driver can reach them if needed.

Missed Deliveries

If no one is available to receive the delivery, we may leave the order in a safe place or with a concierge or neighbour, according to your instructions. If we can't safely leave it, we'll contact you to arrange redelivery, which may include an additional fee. We aren't responsible for orders delayed or undelivered because of an incorrect address or missing recipient information.

Holidays & Peak Days

During busy periods such as Valentine's Day and Mother's Day, we recommend ordering early. Delivery times may be less flexible on these days.

Questions?

Email us at Sale@tilaflower.ca.